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Questions about orders

If your order hasn't been shipped, no problem! Just let us know by email or WhatsApp and we'll fix it.

If it's already been shipped, it's a bit more complicated, especially if the delivery postal code needs to be changed. In any case, you can contact FedEx using the tracking email you receive when your order is shipped.

If you have any further issues, please contact us at info@jamonarium.com

To place an order and pay by bank transfer, simply select this method as your payment option.

Once you confirm your order, we will send you two emails: one confirming your order (please check that everything is correct) and another with our bank details so you can make the transfer.

As soon as the transfer is received in our bank account, we will ship your order.

All whole hams and shoulders are shipped protected with parchment paper, a breathable cotton sleeve, a mesh fabric cover, and a reinforced, high-strength cardboard box.

For cut and sliced ​​products, we ship them vacuum-packed in rigid cardboard boxes.

Yes, you can tell us your approximate delivery date in the Comments section during checkout.

You can also email us right after placing your order, and we'll schedule it for you.

All our orders are shipped with only the product list, without prices or invoices. If you require an invoice, please contact us by email at info@jamonarium.com

Buy at Jamonarium

We have several payment methods available: Credit or debit card, Bank Transfer, PayPal or Bizum (only for Spain)

Online stores that ship to other European countries must apply the VAT rate of the country where the order will be delivered.

If you have added products to your cart without specifying a delivery address, you will see the VAT rates and prices for the products in Spain by default. Once you enter the correct delivery address, if it is in another country, the VAT rates and product prices will change.

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SECURE PAYMENT

 

24-48 HOURS DELIVERY

 

100% GUARANTEE

Chat with us on WhatsApp

Call us or leave your details and we'll call you back asap

0034 931763594

info@jamonarium.com

Working hours of our store:

On weekdays:

Saturday:

Sunday:

from 8:00 to 21:00

from 9:00 to 20:00

from 10:00 to 19:00