4,88 / 5 
FAQ - Frequent questions and answers
- Where do we ship?
- How much is the shipping?
- How long will take for my order to arrive?
- Is there any customs, tax or duty procedure?
- How to buy at Jamonarium?
- What can I do if I have forgotten my password?
- How to pay by credit card?
- How to pay by transfer?
- How will your order be delivered?
- Can I add a gift card with a message to my order?
- What can I do if I am not home when the courier arrives?
- How much fat has a ham or a shoulder?
- Do you want advice on how to buy a ham or shoulder?
1. Where do we ship?
We ship to all countries belonging to the European Union, except areas with special taxes (Canary Islands, Azores, Madeira, etc). We also ship to Switzerland, Norway, Andorra, Hong Kong (Jamonarium.hk) and United Kingdom (jamonarium.co.uk).
2. How much is the shipping?
The price of transport may vary depending on the weight, country and kind of transport from those available in your area.
More information about transportation costs here.
3. How long will take for my order to arrive?
Transportation time may vary depending on the destination. Transit times are counted in business days.
More information about transport here.
4. Is there any customs, tax or duty procedure?
Shipments to European Union countries do not have to go through customs, so no taxes or duties will be paid at destination. Orders sent to countries outside the EU are paid without VAT and import taxes have to be paid at destination.
More information in our transport list.
5. How to buy at Jamonarium?
To buy in our online store, it is recommended to register as a customer to enjoy all its benefits. Follow the steps below:
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Select the products you are interested in and access the cart through the basket icon (at the top right side of the screen).
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Enter the delivery address and the shipping methods available for your address will automatically appear.
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Select the shipping method and payment method that suits you best
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Accept the terms and conditions and the privacy policy.
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Click on "buy now".
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Then follow the steps according to the payment you have chosen.
7. How to pay by credit card?
To purchase with a credit or debit card, you must have enabled online purchases and the secure payment method. We accept Visa, MasterCard and Maestro cards. To make the payment, you must enter your card number, the expiration date and the code on the back.
Next, you must either enter an SMS code, access your bank's application or enter some coordinates to be able to process and validate the payment.
When the payment has been validated by your bank, your order will be registered.
8. How to pay by transfer?
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Select the option "Pay with bank transfer" in the cart.
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End your purchase
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You will automatically receive some emails. One confirming the order and another with our bank details.
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As soon as we receive the money in our bank, we will ship the order.
More information about how to pay by bank transfer.
9. How will your order be delivered?
The presentation of your order may vary depending on the products. We have rigid cardboard boxes of different sizes to adapt the packaging to your order.
The main objective is that you receive your products in perfect condition.
If you buy oils and wines in glass bottles, your products will be shipped in reinforced card boxes so you will receive them in perfect condition. If you buy sliced, boned or products in pieces, they will be sent vacuum-packed so they will remain in perfect condition throughout the trip.
More information about manipulation and presentation of our products.
10. Can I add a gift card with a message to my order?
Yes. We explain you how to do it:
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Select the option "Gift" in the cart, under the shipping methods.
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A box will appear, where you can include a text for the card.
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We will print it on a card and attach it to the gift.
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We never send prices or invoices with our orders.
More about how to shop at Jamonarium.
11. What can I do if I am not home when the courier arrives?
If your parcel arrives and you are not there, the delivery company will make a second delivery the following day. The courier would also have to contact you either by phone or by leaving a note. This is not always the case. That is why we are very aware. We will notify you and we can send the contact of the carrier in your area.
13. Do you want advice on how to buy a ham or shoulder?
Buying ham is a matter of trust. We have more than 40 years of experience, in our physical store in Barcelona and online. We are one of the leading stores in Europe thanks to the trust our customers have everyday. If you need advice to buy a ham, a shoulder or any of our gourmet products, contact us by our form, by phone +34931763594 or +34910052157, by whatsapp or in the chat on our website. We will be happy to help you.
Our products
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Ham
Buy hams and shoulders here online. We sell 100% Iberico hams and shoulders Bellota, Pata Negra, Gran Reserva, Bellota, Cebo de Campo, Cebo and Gran Reserva Selección. Whole, boneless, sliced and whole sliced Iberian and Serrano hams and shoulders from Guijuelo (Salamanca), Jabugo (Huelva) and Extremadura. Our catalog also includes Cinco Jotas (5j), Beher, COVAP and Joselito hams and shoulders at the best price and of the highest quality. All our pieces have long curing periods and are carefully selected to offer the best value for money. Find out more about our hams and shoulders here.
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Sausages
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Accessories
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Ham types
Buy different types of Iberian and Serrano hams and shoulders
We sell different types of Iberian and Serrano hams and shoulders online: Bellota 100% Iberico Pata negra, Bellota 50% Iberico, Cebo de campo, Cebo Ibérico and Serrano Gran Reserva Selección. You can also find our Iberian and Serrano hams and shoulders whole with bone, whole boneless, boneless in pieces, sliced and whole siced. All our hams and shoulders have been carefully selected individually and have long curing times for their type.
See types of hams and shoulders: Serrano Ham - Iberico Cebo Ham - Cebo de Campo Ham - 50% Iberico Bellota Ham - 100% Iberico Bellota Pata Negra Ham
Sale of different types of hams and shoulders online
In our Jamonarium online store you can buy different types of hams and shoulders: Serrano Gran Reserva, Ibérico de Cebo, Ibérico de Cebo de Campo, Bellota and 100% Iberico de Bellota Pata Negra. The types of hams and shoulders are distinguished according to the breed of pig from which they come and their breeding and feeding regimen. Serrano Gran Reserva ham comes from white pigs and has been fed with authorized feeds. The Iberian Cebo hams have been fed with feeds and come from 50% Iberian pigs. The Iberian Cebo de Campo hams have been fed with feeds and pastures and come from 50% Iberian pigs. Iberico Bellota hams have been fed on acorns and pastures and come from 50% Iberian pigs. The 100% Iberian Bellota Pata Negra hams come from pure Iberian pigs and have been fed on acorns and pastures in the pastures.
Here you can find information about how to choose the perfect ham, conservation and consumption of ham, serrano ham, duroc ham, how to slice a ham, the production areas of Iberian ham, etc. You can also find more information about our products in the library. If you don't know which one to choose, don't hesitate to contact us by phone, chat, whatsapp or e-mail. We have been ham experts for more than 40 years.
Buy 100% Iberico Bellota Pata Negra Ham. Buy 50% Bellota Iberico ham. Buy Iberico Cebo de Campo ham. Buy Iberico Cebo ham. Buy Gran Reserva Serrano ham
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Gourmet
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Oil and vinegar
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Cheeses
Buy manchego cheeses online. We sell whole, quarter and wedge of cheeses; of sheep's milk, goat's milk and mix of milks. In our catalog you will find Viriato gran reserva, añejo and cremoso Manchego cheeses made with raw sheep's milk. The main difference between these cheeses is the maturation time. We can also find cheeses made exclusively from sheep's milk, such as the Ardiona Roncal cheese made from smoked sheep's milk or the cured cheese made from pure Rosario Castaño sheep's milk. We also have goat milk cheeses such as Sant Gil d’Albió or Gran Pep and mixed cheeses of goat, sheep and cow milk such as Flor de Guadamur. All our cheeses have a long maturation time, which makes them considered of the highest quality and with an intense flavor.
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Wines
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Gifts
Buy hampers and baskets online. We sell hampers and baskets of varied products, ideal to give to family or friends here online. Hampers with Iberico, serrano and Pata Negra whole, boneless, sliced and whole sliced hams. Assorted hampers with cold cuts such as chorizo, lomo and sausage, cheese or wine. They may also include accessories such as ham holders, knives and sharpeners, and other products such as oils and preserves of gourmet seafood and fish pates. Christmas hampers and baskets of various products are perfect to give to your company's employees, for a wedding to family and friends or as a Christmas gift. They are assorted of varied products at the best price and perfect for any occasion. See more about Christmas hampers and gifts here.
