1. Where do we ship?

We ship to all countries belonging to the European Union, except areas with special taxes (Canary Islands, Azores, Madeira, etc). We also ship to Switzerland, Norway, Andorra, Hong Kong (Jamonarium.hk) and United Kingdom (jamonarium.co.uk).

More information about transportation.

2. How much is the shipping?

The price of transport may vary depending on the weight, country and kind of transport from those available in your area.

More information about transportation costs here.

 

3. How long will take for my order to arrive?

Transportation time may vary depending on the destination. Transit times are counted in business days.

More information about transport here.

4. Is there any customs, tax or duty procedure?

Shipments to European Union countries do not have to go through customs, so no taxes or duties will be paid at destination. Orders sent to countries outside the EU are paid without VAT and import taxes have to be paid at destination.

More information in our transport list.

5. How to buy at Jamonarium?

To buy in our online store, it is recommended to register as a customer to enjoy all its benefits. Follow the steps below:

  • Select the products you are interested in and access the cart through the basket icon (at the top right side of the screen).

  • Enter the delivery address and the shipping methods available for your address will automatically appear.

  • Select the shipping method and payment method that suits you best

  • Accept the terms and conditions and the privacy policy.

  • Click on "buy now".

  • Then follow the steps according to the payment you have chosen.

More information about how to buy.

6. What can I do if I have forgotten my password?

You must access "my account" and above the "Login" button you will see the option "Forgot your password?”. Follow the instructions.

More information about your customer account.

7. How to pay by credit card? 

To purchase with a credit or debit card, you must have enabled online purchases and the secure payment method. We accept Visa, MasterCard and Maestro cards. To make the payment, you must enter your card number, the expiration date and the code on the back.

Next, you must either enter an SMS code, access your bank's application or enter some coordinates to be able to process and validate the payment.

When the payment has been validated by your bank, your order will be registered.

More on how to pay by credit card.

8. How to pay by transfer?

  • Select the option "Pay with bank transfer" in the cart.

  • End your purchase

  • You will automatically receive some emails. One confirming the order and another with our bank details.

  • As soon as we receive the money in our bank, we will ship the order.

More information about how to pay by bank transfer.

9. How will your order be delivered?

The presentation of your order may vary depending on the products. We have rigid cardboard boxes of different sizes to adapt the packaging to your order.

The main objective is that you receive your products in perfect condition.

If you buy oils and wines in glass bottles, your products will be shipped in reinforced card boxes so you will receive them in perfect condition. If you buy sliced, boned or products in pieces, they will be sent vacuum-packed so they will remain in perfect condition throughout the trip.

More information about manipulation and presentation of our products.

10. Can I add a gift card with a message to my order?

Yes. We explain you how to do it:

  • Select the option "Gift" in the cart, under the shipping methods.

  • A box will appear, where you can include a text for the card.

  • We will print it on a card and attach it to the gift.

  • We never send prices or invoices with our orders.

More about how to shop at Jamonarium.

11. What can I do if I am not home when the courier arrives?

If your parcel arrives and you are not there, the delivery company will make a second delivery the following day. The courier would also have to contact you either by phone or by leaving a note. This is not always the case. That is why we are very aware. We will notify you and we can send the contact of the carrier in your area.

More information.

12. How much fat has a ham or a shoulder?

In proportion, the shoulder has more fat than the ham. The waste percentage of a shoulder (between fat, bone and skin) is around 60%, while that of a ham is around 50%. The percentages may vary depending on the piece.

More information about ham.

13. Do you want advice on how to buy a ham or shoulder?

Buying ham is a matter of trust. We have more than 40 years of experience, in our physical store in Barcelona and online. We are one of the leading stores in Europe thanks to the trust our customers have everyday. If you need advice to buy a ham, a shoulder or any of our gourmet products, contact us by our form, by phone +34931763594 or +34910052157, by whatsapp or in the chat on our website. We will be happy to help you.




More about ham

More about transportation

More about presentation

More about conservation

14. Difference between shipping and billing address

By default, your personal address (the one you indicated when you created your account) appears as the billing address, and is the one included in the first section of the order process ‘Personal Details’. If you wish to send your order to a different address to the one you indicated when you created your account, you must indicate the delivery address in the ‘Addresses’ section below.

Another way to do this is by selecting the option ‘The billing address differs from the delivery address’ in the ‘Addresses’ section that you will see when you go to process the order.

15. Difference between internal message and gift message

If you want to leave a message to the Jamonarium team to give specific indications about your order (scheduling the delivery of the package for later, for example), you must write to us in the text box that appears under ‘If you want to leave us a comment about your order, please write it below’ that you will see in the ‘Delivery method’ section.

It is also possible to include a gift message with your order. To do this, you must check the box ‘Is your order a gift? Click here, leave your message to add to the gift and SIGN IT, so they know who is giving the gift. Thank you!’ in the “Shipping method” section that you will see when you place your order.

16. Is the invoice included with my order?

An invoice is never included with your order, we only include a delivery note with a list of unpriced products. You can find this list inside the package. If you wish to obtain the invoice for your order, you can download it by accessing the corresponding section from your Jamonarium account.

17. Packages: When the order is divided into packages / comes together

The order will be divided into several packages / boxes when it is not possible for all the products to travel together, due to their dimensions. We will always try to keep the number of packages as small as possible. You will not pay more for multiple packages, the total shipping price already takes into account the weight and volume of the products.

18. Has my order been shipped yet?

Once your order has been dispatched you will receive an automatic email stating that your order has been collected by the carrier. This will include the tracking number of your package, which you can use to check its location at any time.

Nuestros productos

  • Whole with bone

    Buy whole hams and shoulders with bone.

    For more than 40 years we have been selling whole hams and shoulders of all types and qualities: 100% Iberico Bellota Pata negra, Bellota Iberico, Cebo de campo, Cebo Iberico, Duroc and Serrano Selección. Our whole hams are selected by our ham master at the time to be sent, so they are at the right time of curing. All our whole hams and shoulders have longer curing times above the minimum for their types. This makes the Iberian hams to have a better flavor and a juicier texture.

    See types of whole hams: Serrano Ham - Duroc Ham - Cebo Iberico Ham - Cebo de Campo Iberico Ham - Bellota 50% Iberian Ham - Pata Negra Bellota 100% Iberian Ham

    Sale of whole hams and shoulders online since 2011

    At Jamonarium you can buy whole Jamonarium, Cinco Jotas 5J and Joselito Gran Reserva hams and shoulders online. These brands are of the highest quality and a reference in the sector. Buying whole hams online at Jamonarium is safe, we tell you more about it here. We can help you to select your whole ham or shoulder with bone by phone, chat, whatsapp or by mail. Contact us here.

    At Jamonarium we are committed to quality and service to our customers. You can find all the information about our products, brands and services in our Library here. You can also check information about the world of ham, Serrano ham, Iberian ham, Pata Negra ham, Spanish sausages, olive oil, etc.

    Buy Cinco Jotas ham. Buy Joselito ham. Buy Pata Negra ham. Buy Serrano ham

  • Gifts

    Buy hampers and baskets online. We sell hampers and baskets of varied products, ideal to give to family or friends here online. Hampers with Iberico, serrano and Pata Negra whole, boneless, sliced and whole sliced hams. Assorted hampers with cold cuts such as chorizo, lomo and sausage, cheese or wine. They may also include accessories such as ham holders, knives and sharpeners, and other products such as oils and preserves of gourmet seafood and fish pates. Christmas hampers and baskets of various products are perfect to give to your company's employees, for a wedding to family and friends or as a Christmas gift. They are assorted of varied products at the best price and perfect for any occasion. See more about Christmas hampers and gifts here.

  • Cheeses

    Buy manchego cheeses online. We sell whole, quarter and wedge of cheeses; of sheep's milk, goat's milk and mix of milks. In our catalog you will find Viriato gran reserva, añejo and cremoso Manchego cheeses made with raw sheep's milk. The main difference between these cheeses is the maturation time. We can also find cheeses made exclusively from sheep's milk, such as the Ardiona Roncal cheese made from smoked sheep's milk or the cured cheese made from pure Rosario Castaño sheep's milk. We also have goat milk cheeses such as Sant Gil d’Albió or Gran Pep and mixed cheeses of goat, sheep and cow milk such as Flor de Guadamur. All our cheeses have a long maturation time, which makes them considered of the highest quality and with an intense flavor.

  • Wines
  • Sausages
  • Gourmet
  • Accessories
  • Whole sliced

    Buy whole sliced hams and shoulders

    We sell whole sliced ​​hams and shoulders online of various types: Pata negra 100% Iberico, Bellota 50% Iberico, Cebo de campo, Cebo Iberico and Serrano Gran Reserva selección. These hams are whole pieces that we have deboned at the right time of curing and we have sliced them with machine or by hand, so they are ready to eat. In each whole sliced ham or shoulder you can see the number of envelopes you are going to receive. Each sachet is 100g and comes in thin slices.

    See types of whole sliced ​​hams: Serrano Ham - Cebo Iberico Ham - Cebo de Campo Ham - Bellota 50% Iberian Ham - Pata Negra Bellota 100% Iberian Ham

    Sale of whole cut and sliced ​​hams and shoulders online

    At Jamonarium you can buy whole cut and sliced ​​Iberian and Serrano hams and shoulders for more than 40 years. We are the second generation of ham experts and we ship all over Europe. We offer the best brands of Jamonarium, Cinco Jotas 5J and Joselito ham in sachets, so you can choose your best option. If you don't know which one to choose, don't hesitate to contact us by phone, chat, whatsapp or e-mail and we will give you the best option that fits your budget and needs.

    Here you can find information on conservation and consumption of sliced ​​hams and shoulders, sausages and cheeses and information on conservation and consumption of our products, Serrano hams, Cinco Jotas Jabugo ham and Joselito hams. You can also find information on the rest of our products in our library.

    Buy Cinco Jotas ham. Buy Joselito ham. Buy Pata Negra ham. Buy Serrano ham

Call us or leave your details and we'll call you back asap

0034 931763594

info@jamonarium.com

Working hours of our store:

On weekdays:

Saturday:

Sunday:

from 8:00 to 21:00

from 9:00 to 20:00

from 10:00 to 19:00