Shipping


How much are the shipping costs? When my order will be delivered?


We do not make bussines with the shipping fares. We negotiate with the best couriers to have your order delivered fast and save. 

We concentrate our efforts in having the best prices for the top quality products all year round.

Check delivery fares here or just add products to cart and fill in the delivery address.



**** SHIPPING COST ****

5 Kg

10 Kg

15 Kg

20 Kg

25 Kg

+25Kg

Spain continental &  Portugal (24/48h)
7,8
7,8
10,8
12,8
14,8
See in Cart or
contact us
Islas Baleares (2/3 days)
11,5
14,5
16,5
18,5
21,5
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contact us

Zone 1 (2-4 days)

Germany, France (mainland), Belgium, Netherlands, United Kingdom, Italy (mainland), Austria, Luxembourg, Monaco

19,13
21,90
26,35
29,30
38,15
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contact us

Zone 2 (4-6 days)

Ireland, Denmark, Finland, Sweden, Poland, Czech Rep., Latvia, Lithuania, Estonia, Slovenia, Slovakia

23,43
27,82
32,21
42,46
46,85
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contact us

Zone 3 ( 4-7 days)

Croatia, Greece, Romania, Bulgaria, Hungary, Corsica (FR), Sicily (IT), Sardinia (IT), Switzerland, Malta

32,21
36,6
42,46
49,78
52,71
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contact us


For shipments over 30Kg see directly in the cart or contact us.

Rates including VAT.

We do not ship to the Canary Islands, Ceuta, Melilla, Norway, islands Channel, Azores, Madeira and other islands and mainland territories not.

Delivery times presented here are based on average times, on labour weekdays and in normal circumstances. Are not taken into account exceptional situations like strikes, extreme weather, block boundaries, etc. For Christmas, Easter or in the month of August can be delayed a day or two shipments.

All orders placed before 12am on a weekday leaves our facility the same day provided it is in stock. This means that placing an order after 12h is like ordering the following morning, for the calculation of delivery time.

We ship your order with the best couriers:

Delivery


How will your order be delivered? The shipping process

These are the steps to follow from your order leaves our warehouse onwards:

  • The courier company will send your order to their branch distribution centre closet to your home or to the other address requested by you.
  • From there, the courier company will go to your delivery address. If you are absent, they will leave a notice and they will contact you. You'll be delivered again or the packet will be hold in the ofice to be picked up.
  • If the order can't be deliverd it will be return to our facilities.

After each delivery attempted, the courier will contact you by telephone or by a note. It is very important to provide us with your telephone number , so that the courier company may contact you immediately.


How long your delivery takes?


The delivery times stated below are based on working days and on normal road trafic conditions. Occasionally, there may be a small delay for reasons beyond our control (strikes, accidents, extreme weather, etc.). For Christmas and August time it could take one or two days longer.

CHECK THE DELIVERY TIMES here.

Any order placed before 12 in the afternoon during working days (normally from Monday to Friday) can be send the same day. This means, an order placed after 12 am is like ordering the next morning.

For big orders of sliced or debonned products the shipping could be delayed one or two days.


Where is your order now?

Once we deliver your order to the courier company, we will send you an email with the following information:

  • Details about your order.
  • A link to the website of the courier company with a code to track the status of your order.

What should you do if your order is delayed?

If your order is delayed more than two-day of the foreseen schedule, please contact us so that we can solve the problem as quickly as possible and inform you immediately.


What happens if you are not at home when the courier comes?

The courier will contact you to agree on a new delivery schedule.

Why has your order been returned?

Your order will be returned to our facility for any of the following reasons:

  • After unsuccessfully attempts of delivery and 5 days in the courier ofice.
  • You reject it when delivered
  • Because some damage was caused to your product during the transport process


Quality Guarantee


What is a quality certification?

Our philosophy is transparency. That’s why all our products are guaranteed and certified to offer the best quality at the best price.

The quality certification is performed by companies authorized by the competent Official Authorities, to ensure the quality of the product specified on the label. These companies are always external to the processing companies to prevent any influence.


What proportion of fat and bone has a ham and a shoulder ham?

A ham contains approximately a 50% of fat, bone and hoof.

A shoulder ham contains approximately a 60% of fat, bone and hoof.

Before any shipment we examine the product. However, if you find out your ham is not up to your expectations, as per our quality guarantee, please stop eating it and send it back to us. We will change it for another one or we’ll return your money back, following our money back guarantee.


Ranges of weights on whole hams and products in pieces

The hams and shoulder hams with a specific weight may be more or less (+-)200gr from the announced weight.

For the products in pieces, ham or sausage, the ranges of weight may be more or less (+-)100gr from the announced weight.



Money back guarantee


Can you return a product?

You can return your product if your receive a wrong product, it’s damage or any of the returning conditions is acomplished.


What should you do to return a product?

Please contact us indicating:

  • Order number.
  • What product you want to return and what the problem is.
  • Would you prefer to change the product for another one or would you prefer to get the money back?

Conditions for returning a product:

  • The return communication must be sent to us within 10 days after reception of the product.
  • The return must be in the original packaging.
  • The product returned must weigh at least 85% of original weight.

Once we have received your message we will show you how to return the product. JAMONarium will pay the return postage.

When we receive the returned product, we will send you a similar one or we will refund the amount you paid if it meets the return conditions. Otherwise, the product will be send back to the customer who will have to support the shipping costs. If there’s no reply from the customer in the coming 5 days, we will understand that there is no interest in the product, so it will be destroyed.