This website uses its own and third-party cookies to improve our services and show you advertising related to your preferences by analyzing your browsing habits. To give your consent to its use, press the Accept button.

More information Customize cookies

Functional cookies

Yes

Description and cookies

Functional cookies are strictly necessary to provide the services of the shop, as well as for its proper functioning, so it is not possible to refuse their use. They allow the user to browse through our website and use the different options or services that exist on it.


PHP_SESSID	www.jamonarium.com	The PHPSESSID cookie is native to PHP and allows websites to store serialised status data. On the website it is used to establish a user session and to pass state data through a temporary cookie, which is commonly known as a session cookie. These Cookies will only remain on your computer until you close your browser.	Session
PrestaShop-#	www.jamonarium.com	This is a cookie used by Prestashop to store information and keep the user's session open. It stores information such as currency, language, customer ID, among other data necessary for the proper functioning of the shop.	480 hours
rc::a	Google	It is used to read and filter bot requests.	Persistent
rc::c	Google	It is used to read and filter bot requests.	Persistent

Advertising Cookies

Yes

Description and cookies

These are cookies that collect information about the advertisements shown to users of the website. They can be anonymous, if they only collect information about the advertising spaces shown without identifying the user, or personalised, if they collect personal information about the user of the shop by a third party, for the personalisation of these advertising spaces.


ads/ga-audiences	Google	These cookies are used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.	Session

Analytics cookies

Yes

Description and cookies

Collect information about the user's browsing experience in the shop, usually anonymously, although sometimes they also allow the user to be uniquely and unequivocally identified in order to obtain reports on the user's interests in the products or services offered by the shop.


_ga	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years
_gat	Google	Used by Google Analytics to throttle request rate	1 day
_gat_gtag_UA_#	Google	Used to throttle request rate.	1 minute
_gd#	Google	This is a Google Analytics Session cookie used to generate statistical data on how you use the website which is removed when you quit your browser.	Session
_gid	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day

How can we help you?

You can also search directly among the topics below:

ORDERS

Can I change the delivery address?

If your order hasn't been shipped, no problem! Just let us know by email or WhatsApp and we'll fix it.

If it's already been shipped, it's a bit more complicated, especially if the delivery postal code needs to be changed. In any case, you can contact FedEx using the tracking email you receive when your order is shipped.

If you have any further issues, please contact us at info@jamonarium.com

How can I pay?

We have several payment methods available: Credit or debit card, Bank Transfer, PayPal or Bizum (only for Spain)

How to place an order by bank transfer?

To place an order and pay by bank transfer, simply select this method as your payment option.

Once you confirm your order, we will send you two emails: one confirming your order (please check that everything is correct) and another with our bank details so you can make the transfer.

As soon as the transfer is received in our bank account, we will ship your order.

How to use a discount coupon?

When you have a discount coupon, you must add it in the first step of the Shopping Cart.

You must click on the text "Add your discount code", enter your coupon in the box that appears, and click the "Add" button.

How do you package the ham for shipping?

All whole hams and shoulders are shipped protected with parchment paper, a breathable cotton sleeve, a mesh fabric cover, and a reinforced, high-strength cardboard box.

For cut and sliced products, we ship them vacuum-packed in rigid cardboard boxes.

Can I schedule the delivery of my order?

Yes, you can tell us your approximate delivery date in the Comments section during checkout.

You can also email us right after placing your order, and we'll schedule it for you.

How do I place a gift order? Do you include a card with my message in the order?

To place a gift order, simply add a message for that special someone while you're ordering. We'll print it and include it in the package.

In Step 3 of the Checkout, where you choose your shipping method, check the box labeled "IS YOUR ORDER A GIFT?" to reveal the space for your message. That's it!

Oh... and don't forget to sign it! That way, they'll know who's giving the gift.

I don't want prices or invoices in the package. What should I do?

All our orders are shipped with only the product list, without prices or invoices. If you require an invoice, please contact us by email at info@jamonarium.com

Why did the cart total change when I added the address?

Online stores that ship to other European countries must apply the VAT rate of the country where the order will be delivered.

If you have added products to your cart without specifying a delivery address, you will see the VAT rates and prices for the products in Spain by default. Once you enter the correct delivery address, if it is in another country, the VAT rates and product prices will change.

What should I do if I am not satisfied with the products I purchased?

Contact us by email (info@jamonarium.com) and we'll find a solution. We guarantee our products 100%. We've been selling hams since 1988, and since 2011 we've also been selling them online throughout Europe. Our goal is for you to be happy with your purchase, every time.

I need help choosing my ham.

We'll help you! Write to us on WhatsApp at +34931763594 or call us on phone at +34910052157, we'll be happy to guide you to your ideal ham.

Chat with us on WhatsApp