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Functional cookies

Yes

Description and cookies

Functional cookies are strictly necessary to provide the services of the shop, as well as for its proper functioning, so it is not possible to refuse their use. They allow the user to browse through our website and use the different options or services that exist on it.


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Advertising Cookies

Yes

Description and cookies

These are cookies that collect information about the advertisements shown to users of the website. They can be anonymous, if they only collect information about the advertising spaces shown without identifying the user, or personalised, if they collect personal information about the user of the shop by a third party, for the personalisation of these advertising spaces.


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Analytics cookies

Yes

Description and cookies

Collect information about the user's browsing experience in the shop, usually anonymously, although sometimes they also allow the user to be uniquely and unequivocally identified in order to obtain reports on the user's interests in the products or services offered by the shop.


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How can we help you?

You can also search directly among the topics below:

SHIPPING AND DELIVERY

Which countries do you ship to?

We ship to all of Europe: Spain, Portugal, Germany, France, Belgium, Netherlands, Italy, Austria, Luxembourg, Ireland, Denmark, Sweden, Poland, Czech Republic, Slovenia, Slovakia, Croatia, Finland, Latvia, Lithuania, Estonia, Greece, Romania, Bulgaria, Hungary, Malta, Monaco, Cyprus, Switzerland and Norway.

How long will it take for my order to arrive?

Orders to mainland Spain are delivered within 24 to 48 business hours from the shipping date.

Shipments to other European Union countries (including Switzerland and Norway) take between 2 and 8 business days from the shipping date with our Standard service. With our Express service, you will receive your order within 24-48 business hours from the shipping date (not available for Portugal, the Balearic Islands, Switzerland, and Norway).

You can see approximate shipping times and costs HERE.

How much does shipping cost?

Shipping costs are automatically calculated in the shopping cart on our website based on the total weight of your order and the destination country.

If you want to see an estimate of what it might cost, click HERE.

Are there any export duties or taxes on shipments to Switzerland and Norway?

Since both countries are outside the European Economic Area, all orders are considered exports, so you won't pay Spanish VAT when ordering from Jamonarium.

Before delivery to the destination country, the shipping company or import services in the destination country will contact you to arrange payment of any applicable taxes and customs duties.

Export processing costs are included in our shipping price.

My shipment to Switzerland or Norway is a gift. How do I pay the taxes and duties myself?

Place your order by selecting "Bank Transfer" as your payment method (to avoid paying anything initially). Once you've placed your order, contact us by email, WhatsApp, or phone so we can manually add the taxes and duties.

The other option is to contact us before placing your order, so we can handle everything manually.

We'll take care of all the customs procedures in the destination country, so the recipient only needs to receive the order!

What notifications will I receive during the shipping process?

You'll receive several email notifications throughout the process:

1. Order Confirmation: as soon as you create your order.
2. Order in Preparation: when our team starts preparing your order for shipment.
3. Order Shipped: you'll receive this notification when the shipping company has your order.
4. Order Out for Delivery: you'll receive this notification on the delivery date.
5. Order Delivered: upon receiving your order.

What happens if the delivery person attempts delivery and I'm not home?

If you are not home on the first delivery attempt, the courier company will attempt a second delivery on the next available business day.

If you still haven't received your order or there's any other issue with the delivery, please write to us at info@jamonarium.com so we can help you.

Do I have to pay anything to the delivery driver who delivers my order?

No, you already paid the total shipping costs when you placed your order.

What happens if I place my order on a Friday or during the weekend?

Orders placed from Friday at 12:00 PM until Sunday night are prepared and shipped the next business day.

I need an invoice for my order, how do I request it?

If you need an official invoice, please contact us by email at info@jamonarium.com with your order number and we will send it to you.

Intra-Community Purchase from outside Spain (EU)

If you are purchasing as a business from an EU country and have a European VAT number, you can purchase tax-free. Add your European VAT number to both the shipping and billing addresses. Once you select this address in the shopping cart, you will see the prices excluding VAT. Contact us if you have any questions.

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